Guided troubleshooting.
Ticket number issued for reference.
Call if you see physical damage to your specific line.
No visible damage? It's likely a mainline issue; no need to call.
Services can restore once mainlines are spliced if there is no other damage.
🔧 Need Help Before Calling
Here is a list of troubleshooting steps from TVIfiber.
If these steps do not restore service and your service line is not damaged, your connection is likely part of a mainline repair already in progress—no need to call.