Frequently Asked Questions

Everything you need to know about TVIfiber.

About TVIfiber

  • What is TVIfiber?
    TVIfiber is a solely owned subsidiary of Tallahatchie Valley Electric Association that will provide high speed internet and telephone services.
  • Why is TVEPA doing internet and telephone?
    The area that TVEPA serves has limited or no access to high speed internet. The decision was made to improve the quality of life by providing high speed internet and telephone services just as the TVEPA founders did with electricity in 1939.
  • Who is eligible for TVIfiber?
    The entire TVEPA service territory will have access to TVIfiber’s high speed internet. Please enter your address to determine availability in your area.
  • When and where will TVIfiber be available?
    We are working as fast as possible to construct the fiber optic network and provide service. Track progress by entering your address to see when service is available in your area.
  • Will it affect my electric bill?
    No. TVIfiber internet services will be billed separately from TVEPA electric services.

Internet

  • What is fiber and what’s so special about it?
    Fiber describes the use of fiber-optic cable which is a flexible glass filament that transmits light as a method of data transport. Light passing through the fiber cable is faster than existing copper lines.
  • Are there data caps?
    No. There are no data caps with TVIfiber.
  • Will there be email accounts with TVIfiber?
    TVIfiber will not provide email services.

Telephone

  • Benefits of VOIP telephone service from TVIfiber
    Since our Voice Over Internet Protocol (VOIP) phone service is through a fiber network, it provides crystal-clear communication. The phone service is provided at competitive rates. Unlike many other phone providers, we will not charge any fees that aren’t mandated.
  • Can I keep my telephone number?
    Yes. Under most circumstances, you will be able to keep your current phone number.
  • Can I have multiple lines?
    Yes. Business services have additional line capabilities.

How to get started

  • How do I sign up?
    1.) Go to tvifiber.com
    2.) Enter your service address to see when it is available in your area
    3.) A Customer Service Representative will contact you once service is available to your address

Installation

  • How is installation scheduled?
    Once you have shown interest in obtaining service a Customer Service Representative will be in touch with you to schedule a service call for installation.
  • Do I have to be home for installation?
    Yes. You or someone over the age of 18 must be present at all times during installation to verify locations of where to install the equipment.
  • Will installers need access inside my home / business?
    Yes. The installer will need to mount the equipment in a central location and set up the Residential Gateway.

Billing

  • Will my bills for electric and fiber be together or separate?
    Separate. The bills for TVIfiber will be combined if you have both internet and telephone. However, it will be billed separately from the electricity use from TVEPA.
  • When will I be billed and how can I pay?
    Each billing cycle will be billed in advance and will be due by the date listed on the statement. You will be able to mail in your payment, stop by headquarters to pay in person, by using a Kiosk, or by telephone with a credit or debit card.
  • Are there service contracts?
    Residential customers will not be required to sign a contract however under most circumstances businesses will need to sign an agreement.